Using Fabulous Surveys

Once the configuration is ready the next Fabulous Surveys functionality is available for the user:

Issue Preview Surveys

To preview the survey email

Go to: <Some issue> → Activity → Surveys Preview

In that section, you can shift between the ACTIVE campaign tab (blue rectangle on the screenshot).

Select an email address (correspond to the campaign recipient field) to preview the email data. And force send the survey (if the current user has appropriate permission) for the selected or all recipients if recipients are more than 1 (red rectangle on the screenshot).

If the recipient hides his email you will see the appropriate message

Force Send Survey

Allow Jira users with the appropriate permissions to send the survey ignoring campaign configuration from the trigger and periodicity section.

Please note

Will be ignored only Trigger and Once per ticket configuration. 'Link expiration' and 'Resend if expired' functionality left as it is. You can get more about this functionality here.

Issue Survey Answers

To check survey answers for the specific issue (only with the right permissions)

Go to: <Some issue> → Activity → Surveys Answers

Here you can switch between all project campaigns (red rectangle on the screenshot)

If some answers exist they will be displayed in the following table:

Where Answered contains a Jira user or an email (for not Jira user) who was the survey recipient, an answered date in the format DD/MM/YYYY, and rating data if the rate exists.

Average surveys rating

To check the average rating per survey campaign

Go to: <Some issue> → Issue Details → Average surveys rating → Show average rating

The average rating will be displayed according to every project survey campaign:

Surveys Responses

Jira users with the appropriate permissions can view information about survey responses for all survey campaigns.

Go to: <Some project> → Surveys -> Responses

To filter responses click Apply Filters and select the appropriate filters for your needs:

Surveys Analytics

Jira users with the appropriate permissions can view information about survey analytics for all survey campaigns.

Go to: <Some project> -> Surveys -> Analytics

or: <Some issue> -> Activity -> Surveys Analytics

You can check analytics data in the following table:

Email sending analytics - provide data about which events sent emails to recipients when it was and the status of this sending.

Field	Value	Description
Campaign	Text	Name of the survey campaign
Issue (only for global analytics)	Link	IssueKey with self issue link
Event type	force 💪, trigger ➡️ or resend 🔁	Survey send event initializer
Datetime	DateTime	Datetime of sending email in the format: `'dd/mm/yy, HH:MM Z'`
Recipient	User	User name for Jira user or email for external user.
Status	✅ (true) or ❌ (false)	Email sent status.

2. Successfully sent emails by event type - data about the count of successfully sending events by type for some issue in some campaign.

3. Not sent emails by event type - data about the count of not sent events (SMTP server problems, infrastructure problems, and so on) by type for some issue in some campaign.

Field	Value	Description
Campaign	Text	Name of the survey campaign
Issue (only for global analytics)	Link	IssueKey with self issue link
Trigger	Number	Count for trigger event type
Force	Number	Count for force event type
Resend	Number	Count for resend event type
Total	Number	Sum of trigger, force, resend

4. General status of sent emails - data about the count of already replied, active, and expired surveys sent by emails.

Field	Value	Description
Campaign	Text	Name of the survey campaign
Issue (only for global analytics)	Link	IssueKey with self issue link
Replied	Number	Count of replied survey links
Active	Number	Count of sent emails which not expired and not replied
Expired	Number	Count of sent emails which expired and not replied
Total	Number	Sum of replied, active, expired

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