Once the configuration is ready the next Fabulous Surveys functionality is available for the user:
Surveys Analytics
Issue Preview Surveys
To preview the survey email
Go to: <Some issue> → Activity → Surveys Preview
In that section, you can shift between the ACTIVE campaign tab (blue rectangle on the screenshot).
Select an email address (correspond to the campaign recipient field) to preview the email data. And force send the survey (if the current user has appropriate permission) for the selected or all recipients if recipients are more than 1 (red rectangle on the screenshot).
If the recipient hides his email you will see the appropriate message
Force Send Survey
Allow Jira users with the appropriate permissions to send the survey ignoring campaign configuration from the trigger and periodicity section.
Please note
Will be ignored only Trigger and Once per ticket configuration. 'Link expiration' and 'Resend if expired' functionality left as it is. You can get more about this functionality here.
Issue Survey Answers
To check survey answers for the specific issue (only with the right permissions)
Go to: <Some issue> → Activity → Surveys Answers
Here you can switch between all project campaigns (red rectangle on the screenshot)
If some answers exist they will be displayed in the following table:
Where Answered contains a Jira user or an email (for not Jira user) who was the survey recipient, an answered date in the format DD/MM/YYYY, and rating data if the rate exists.
Average surveys rating
To check the average rating per survey campaign
Go to: <Some issue> → Issue Details → Average surveys rating → Show average rating
The average rating will be displayed according to every project survey campaign:
Surveys Responses
Jira users with the appropriate permissions can view information about survey responses for all survey campaigns.
Go to: <Some project> → Surveys -> Responses
To filter responses click Apply Filters and select the appropriate filters for your needs:
Surveys Analytics
Jira users with the appropriate permissions can view information about survey analytics for all survey campaigns.
Go to: <Some project> -> Surveys -> Analytics
or: <Some issue> -> Activity -> Surveys Analytics
Find a way to contact us in the Contact and Support section
0 Comments