...
Issue Preview Surveys
| Anchor | ||||
|---|---|---|---|---|
|
To preview the survey email
Go to: <Some issue> → Activity → Surveys Preview
In that section, you can shift between the ACTIVE campaign tab (blue rectangle on the screenshot).
Select an email address (correspond to the campaign recipient field) to preview the email data. And force send the survey (if the current user has appropriate permission) for the selected or all recipients if recipients are more than 1 (red rectangle on the screenshot).
...
If the recipient hides his email you will see the appropriate message
...
Force Send Survey
| Anchor | ||||
|---|---|---|---|---|
|
Allow Jira users with the appropriate permissions to send the survey ignoring campaign configuration from the trigger and periodicity section.
| Note |
|---|
Please note Will be ignored only Trigger and Once per ticket configuration. 'Link expiration' and 'Resend if expired' functionality left as it is. You can get more about this functionality here. |
Issue Survey Answers
| Anchor | ||||
|---|---|---|---|---|
|
To check survey answers for the specific issue (only with the right permissions)
Go to: <Some issue> → Activity → Surveys Answers
Here you can switch between all project campaigns (red rectangle on the screenshot)
...
If some answers exist they will be displayed in the following table:
...
Where Answered contains a Jira user or an email (for not Jira user) who was the survey recipient, an answered date in the format DD/MM/YYYY, and rating data if the rate exists.
Average surveys rating
| Anchor | ||||
|---|---|---|---|---|
|
To check the average rating per survey campaign
Go to: <Some issue> → Issue Details → Average surveys rating → Show average rating
...
The average rating will be displayed according to every project survey campaign:
...
Surveys Responses
| Anchor | ||||
|---|---|---|---|---|
|
Jira users with the appropriate permissions can view information about survey responses for all survey campaigns.
Go to: <Some project> → Surveys -> Responses
To filter responses click Apply Filters and select the appropriate filters for your needs:
...
Export Responses
| Anchor | ||||
|---|---|---|---|---|
|
You can export responses (according to applied filters) into the .csv or .json file.
A file in the selected format will be sent by email. By default, the file will be sent on the current user email (if it's open for plugin) or a user can specify the appropriate email.
Go to: <Some project> → Surveys -> Responses → and click Export
...
Select the file format, email address, and click Export
...
| Info |
|---|
Please note For sending files via email will be used 'Global Surveys SMTP configuration'. |
Surveys Analytics
| Anchor |
|---|
...
|
Jira users with the appropriate permissions can view information about survey analytics for all survey campaigns.
Go to: <Some project> -> Surveys -> Analytics
...
or: <Some issue> -> Activity -> Surveys Analytics
...
You can check analytics data in the following table:
Email sending analytics - provide data about which events sent emails to recipients when it was and the status of this sending.
Field | Value | Description |
|---|---|---|
Campaign | Text | Name of the survey campaign |
Issue (only for global analytics) | Link | IssueKey with self issue link |
Event type | force 💪, trigger ➡️ or resend 🔁 | Survey send event initializer |
Datetime | DateTime | Datetime of sending email in the format:
|
Recipient | User | User name for Jira user or email for external user. |
Status | ✅ (true) or ❌ (false) | Email sent status. |
...
2. Successfully sent emails by event type - data about the count of successfully sending events by type for some issue in some campaign.
3. Not sent emails by event type - data about the count of not sent events (SMTP server problems, infrastructure problems, and so on) by type for some issue in some campaign.
Field | Value | Description |
|---|---|---|
Campaign | Text | Name of the survey campaign |
Issue (only for global analytics) | Link | IssueKey with self issue link |
Trigger | Number | Count for trigger event type |
Force | Number | Count for force event type |
Resend | Number | Count for resend event type |
Total | Number | Sum of trigger, force, resend |
...
4. General status of sent emails - data about the count of already replied, active, and expired surveys sent by emails.
Field | Value | Description |
|---|---|---|
Campaign | Text | Name of the survey campaign |
Issue (only for global analytics) | Link | IssueKey with self issue link |
Replied | Number | Count of replied survey links |
Active | Number | Count of sent emails which not expired and not replied |
Expired | Number | Count of sent emails which expired and not replied |
Total | Number | Sum of replied, active, expired |
Find a way to contact us in the Contact and Support section
...