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Issue Preview Surveys
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Jira users with the appropriate permissions can view inforamtion information about survey responses for all survey campaigns.
Go to: <Some project> → Surveys -> Responses
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To filter responses click Apply Filters and select the appropriate filter filters for your needs:
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Export Responses
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You can export responses (according to applied filters) into the .csv or .json file.
A file in the selected format will be sent by email. By default, the file will be sent on the current user email (if it's open for plugin) or a user can specify the appropriate email.
Go to: <Some project> → Surveys -> Responses → and click Export
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Select the file format, email address, and click Export
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Please note For sending files via email will be used 'Global Surveys SMTP configuration'. |
Surveys Analytics
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Jira users with the appropriate permissions can view information about survey analytics for all survey campaigns.
Go to: <Some project> -> Surveys -> Analytics
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or: <Some issue> -> Activity -> Surveys Analytics
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You can check analytics data in the following table:
Email sending analytics - provide data about which events sent emails to recipients when it was and the status of this sending.
Field | Value | Description |
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Campaign | Text | Name of the survey campaign |
Issue (only for global analytics) | Link | IssueKey with self issue link |
Event type | force 💪, trigger ➡️ or resend 🔁 | Survey send event initializer |
Datetime | DateTime | Datetime of sending email in the format:
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Recipient | User | User name for Jira user or email for external user. |
Status | ✅ (true) or ❌ (false) | Email sent status. |
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2. Successfully sent emails by event type - data about the count of successfully sending events by type for some issue in some campaign.
3. Not sent emails by event type - data about the count of not sent events (SMTP server problems, infrastructure problems, and so on) by type for some issue in some campaign.
Field | Value | Description |
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Campaign | Text | Name of the survey campaign |
Issue (only for global analytics) | Link | IssueKey with self issue link |
Trigger | Number | Count for trigger event type |
Force | Number | Count for force event type |
Resend | Number | Count for resend event type |
Total | Number | Sum of trigger, force, resend |
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4. General status of sent emails - data about the count of already replied, active, and expired surveys sent by emails.
Field | Value | Description |
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Campaign | Text | Name of the survey campaign |
Issue (only for global analytics) | Link | IssueKey with self issue link |
Replied | Number | Count of replied survey links |
Active | Number | Count of sent emails which not expired and not replied |
Expired | Number | Count of sent emails which expired and not replied |
Total | Number | Sum of replied, active, expired |
Find a way to contact us in the Contact and Support section
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