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Once you have installed the app, you are able to create Fabulous Surveys for your Jira instance.

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Field

Value

Description

Recipient

Reporter (default)

Assignee

Custom

The email recipient will be taken from reporter, assignee or Users for survey custom field type.

Rating type

Stars (default)

Smiles

Numbers

Link

Rating type will be used as part of the email body instead of mask @@ratingType@@

Rating size

From 5 (default) to 10

Applied only for: stars, smiles or numbers

Rating size will be used together with selected rating type as part of the email body instead of mask @@ratingType@@

Rating color

Black, Blue, Coral, Cyan,Deep Pink, Green, Red (default), White, Yellow

Applied only for: stars, smiles or numbers

Rating color will be used together with selected rating type as part of the email body instead of mask @@ratingType@@

Email subject

Text: default value →

Leave your job satisfaction at @@issueKey@@

The subject of the survey email. Also, the next masks might be applied inside:
@@person@@ @@issueKey@@ @@issueSummary@@ @@issueAssignee@@ @@issueReporter@@ @@issueType@@ @@projectKey@@ @@issueCreated@@ @@issueUpdated@@ @@issueStatus@@ @@issueDescription@@
To get more please check the applicable mask types section

Email body

HTML: default value ->

Code Block
Dear @@person@@,
    <br>
    <br>
    We have completed work on the issue @@issueLink@@,
    <br>
    please rate our service.
    <br>
    <br>    
    @@ratingType@@
    <br>
    <br>
    <p style="color:red; font-weight:bold;">
    Please don't reply to this email
    </p>

To build the body of the survey email, you can use base HTML tags as <br> for white space or <p>some text</p> for paragraphs and also any of the applicable mask types.

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Field

Value

Description

Question

Type text

Question for the survey form

Required

Type toogle

If required selected, the question answer should be provided to submit the survey form

Active

Type toogle

If active selected, a field will be displayed. Has priority under the required. In case of required=true and active=false

field not be displayed so the form will be submitted.

Type

Type Select

Radio, Checkbox or Text

Type of the question.
Radio → only one applicable answer from the options list.

Checkbox → multiple applicable answers from the options list.

Text → input field text for the answer.

Add option

Type Button

For the Radio type at least two options should be provided

For the Checkbox type at least one option should be provided

For the Text type option will not be applied.

Option

Type Text

Applied only for: Radio or Checkbox types.

Option for the corresponding type.

Delete option

Type Button

Delete option from the list

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To quickly check current SMTP status you can use information from the campaigns list under the campaign name.

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Trigger
Anchor
trigger
trigger

The trigger section should indicate the status of the issues by issue type when the survey is sent.

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Periodicity
Anchor
periodicity
periodicity

In this section can be defined expiration time for every survey link (token), should a survey be resent if the link expired or not, should whether a survey is sent only once per issue.

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Field

Value

Description

Email link expiration time types

days (default), hours, minutes, seconds

Time types for the field 'Email link expiration time'. e.g. if selected days and value 30 from the email link expiration time, the

link will be expired after 30 days.

Email link expiration time

number (30 default)

Number value for the time types

Resend email if link expired before it was used

true/false

If TRUE, a survey will be resent after the expiration date happened with the new expiration time interval.

Send survey once per issue

true/false

If TRUE, a survey will be send only once per issue for all recipients.

e.g. Survey should be send for the Bug type when it’s status changed to Done. But for some reasosns the ticket back to the status In Progress and again to Done. If value is TRUE the survey will be send only for the first case.

Note

PLEASE NOTE

The expiration time stored directly as part of the survey link (in JWT token), so changes in the expiration time section have affect only for the survey link before it was sent.

View Permissions
Anchor
viewPermissions
viewPermissions

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